25 Sep 2023
In June 2023, oXya carried out its biennial customer satisfaction survey, conducted by People Vox. 323 customers took part in the survey, giving a significant insight into their experience with oXya.
The results highlight oXya’s quality of service
The figures speak for themselves:
- 99% of our customers are satisfied with their partnership with oXya
- 97% of our customers would recommend oXya
- oXya’s Net Promoter Score (NPS) is +76.
The key words most often used to describe oXya are: Expertise, Responsiveness and Availability.
Our customers are satisfied with oXya’s support during their strategic projects (upgrade, move to S/4 or move to cloud). They also expressed full confidence in oXya’s expertise in critical applications other than SAP, with :
- A satisfaction score of 8.7/10 on managed services for these applications.
- 97% of customers recommend oXya for these managed services.
What do customers expect?
Customers also shared their wishes for improvement: more automation and innovation, as well as more customer experience feedback. oXya is committed to doing everything in its power to meet those expectations.
See the survey’s results in the infographic below.