6 Oct 2025
In June 2025, 301 clients took part in oXya customer satisfaction survey, conducted by People Vox every two years.
The results highlight exceptional customer satisfaction, confirming the high quality of oXya’s services:
- 99% of our clients are satisfied with their collaboration with oXya
- 98% would recommend oXya to others
- Our Net Promoter Score (NPS) is +82.2
- oXya is rated 9.0/10 for overall service quality
Client feedback emphasizes the key strengths that best define oXya: expertise, responsiveness, and reliability.
A Strong Client Relationship
Beyond the quality of our services, clients also highlight the strength of their relationship with our teams:
- 9.2/10 for their relationship with oXya contacts
- 9.2/10 for oXya’s ability to listen to their needs
These results confirm oXya’s position as a long-term partner, recognized for its ongoing commitment and close collaboration with clients.
oXya’s Excellence Extends to New Managed Services
With a long-standing reputation for SAP expertise, oXya has successfully expanded its managed services portfolio while maintaining the same high standards of quality and customer satisfaction:
- 8.7/10 satisfaction for RISE with SAP managed services
- 8.7/10 satisfaction for managed services on applications other than SAP
While satisfaction remains strong, our clients have also expressed clear expectations for the future: more proactivity, consulting, and innovation.
These priorities will continue to guide our actions, as we aim to deliver even greater value and align our services with the evolving needs of our clients.
