SAP Managed Services

SAP managed services can cover SAP Basis administration, infrastructure operations, database and operating system management, monitoring, backup and recovery, patching, incident management, performance optimization, and cloud operations. oXya’s managed services include SAP Basis administration (monitoring, transports, client management, support packs, kernel upgrades, performance tuning); database operations (HANA and non-HANA, including monitoring, backup, replication, and space management); OS administration with monthly security patching; backup and restore management; high availability and disaster recovery; security and compliance (hardening, vulnerability management with automated patching, antivirus and EDR); and monthly reporting, with a service scope tailored to your needs. Responsibilities can be co-managed with your internal teams or system integrator, for example application-level roles and functional testing, under a fixed-price model.

Organizations should evaluate SAP managed services providers based on their SAP expertise, service levels, security practices, automation capabilities, infrastructure and cloud experience, geographic coverage, and ability to support business-critical environments. oXya brings more than 25 years of SAP operations and transformation experience across all SAP versions and technologies. We deliver expertise across SAP, databases, and OS; local teams in the US, Canada, UK, and Europe; a dedicated team per client; an independent approach with no obligation to sell software; and expertise across all hyperscalers plus our own data centers. We hold ISO 27001, ISAE 3402 SOC 1 Type II, SAP hosting and HANA certifications, and AWS, Google Cloud, and Microsoft Azure partner status. We also provide fully integrated tooling (Cyberwatch for hardening and vulnerability management, Trend for antivirus and EDR) and AI-augmented administrators for incident and problem management.

Yes. 24/7 SAP managed services can provide continuous monitoring and operational support for business-critical SAP environments. Coverage can include proactive monitoring, incident response, escalation management, SAP Basis administration, and infrastructure support. oXya provides 24/7 proactive monitoring of your SAP systems, incident management with P1 to P4 prioritization and expert Level 3 handling of major incidents, and a 24/7 coverage option using a “Follow the Sun” model,supported by local teams in the US, Canada, UK, France, Belgium, Denmark, Spain, and China, a dedicated team per client, and formal governance with monthly reporting.

Managed services can provide the monitoring, operational processes, technical expertise, and response capabilities required to keep mission-critical SAP applications available and performing effectively. Services can focus on availability, performance, recovery, incident resolution, and continuous optimization. oXya provides 24/7 proactive monitoring, proactive incident management supported by AI-augmented administrators, high availability management, backup and restore with testing, disaster recovery (HANA replication monitoring, DR procedures, and platform DR tests), hardening and vulnerability management, and regular strategic and monthly governance committees, for business-critical SAP workloads, including ERP, on-premises, cloud, and hybrid environments.

An independent SAP managed services provider can offer flexibility across SAP technologies, infrastructure models, and cloud platforms without requiring an organization to standardize on a single hosting approach. This can be valuable for complex, hybrid, or multi-cloud SAP landscapes. oXya supports SAP RISE and BTP; private cloud (oXya Cloud) and oXya-owned data centers; and the AWS, Microsoft Azure, and Google Cloud hyperscalers, with VMware, Hyper-V, KVM, and Kubernetes environments, allowing customers to design and operate a hybrid environment, SAP and non-SAP, that optimizes current and future resources, with unbiased advice, FinOps-style hosting recommendations, and licensing cost control.

SAP Basis support focuses primarily on the technical administration of SAP systems. SAP managed services have a broader scope and can combine Basis with infrastructure, operating system, database, monitoring, backup, cloud, and service management responsibilities. oXya offers SAP Basis as one part of a broader managed service that adds database and OS management, security and compliance, backup and disaster recovery, 24/7 monitoring, and governance, delivered on either a fully managed or co-managed basis with your internal teams and system integrator, plus consulting for end-of-support planning and S/4HANA readiness (Before S/4).