25 Sep 2023
In June 2023, oXya conducted its biennial customer satisfaction survey, facilitated by People Vox. A total of 323 customers participated, providing valuable feedback on their experience with oXya.
The Results Speak for Themselves
The survey results underscore the high level of service oXya delivers:
- 99% of our customers are satisfied with their partnership with oXya.
- 97% would confidently recommend oXya to others.
- oXyas Net Promoter Score (NPS) stands at an impressive +76.
The top three terms customers use to describe oXya are: Expertise, Responsiveness, and Availability.
Customers particularly praised oXya’s support throughout major projects, such as upgrades, transitions to S/4HANA, or cloud migrations. Confidence in oXyas expertise extends beyond SAP to other critical applications as well, with :
- An 8.7/10 satisfaction rating for managed services.
- 97% of customers recommending oXya for these services.
What do customers expect?
Areas for Improvement Customers also expressed a desire for greater automation, increased innovation, and more feedback on customer experiences. oXya is fully committed to addressing these expectations and continuously enhancing its offerings.
Check out the full survey results in the infographic below.
