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Elision oXya rood logo SAP Hybris
Roundtable: The Future of B2B Commerce
When: October 6th, 2016 ---- Venue: The Communication Loft Ghent

The use of the internet to facilitate commerce among companies has vast benefits: reduced costs, greater access to buyers and sellers, improved marketplace liquidity, and a whole new range of efficient and flexible transaction methods. But if the benefits are clear, the path to achieving them is anything but. And when operational, the  performance of the e-commerce platform is very important.
New trends influence the environment: mobile and multichannel shopping, personalized customer experiences, ... In the age of zero friction, companies are vulnerable to unforeseen issues during peak traffic season.

On the agenda:
 
2.30pm - 3.00pm:  Welcome
3.00pm - 3.15pm:  Introduction Elision and oXya
3.15pm - 4.15pm:  The Future of B2B Commerce
Ian Stuyver.
The B2B market is shifting towards contextual marketing, customer self-service and mobile. We explain why leaders in digital commerce can have happier customers and a happier sales team by integrating commerce, CRM and marketing automation. We look to the future and see how emerging technologies such as blockchain and natural language processingwill make their impact on the B2B customer journey in the coming years.

Thomas Marckx - Blockchain for Business.
Blockchain is a mechanism to draw f
act-based conclusions in an auditable way, serving as a network of truth. http://blockchainbelgium.be

Michiel Vandendriessche
- ChatBots
Improving customer service, acting as a personal assistant or providing a new user-friendly interface: ChatBots are employable in many ways. Belgian start-up company Craftworkz is building machines that speak with people in natural language.   http://chatbots.craftworkz.co/  
4.15pm - 4.30pm:  Break
4.30pm - 5.15pm:  Customer case Spandex
                                 Tim Goffins, E-commerce architect
Digital transformation is a true journey. Spandex, leading brand for graphic solutions, calls themselve a digital immigrant and is currently in the middle of its journey. So how did a (very) traditional business like Spandex, embark on the digital transformation journey? When selecting and setting up an e-commerce platform, what were the main considerations? Based on this specific case, the most important criteria for the right solution will be explained.

5.15pm - 5.30pm:  SAP CEC
                                 Peter Krul
5.30pm - 5.45pm:  Q&A                                
5.45pm - ...       :  Reception
Practical information:
When:            October 6th, 2016
Venue:           The Communicatieloft (Building 489), Sint-Denijslaan 489, Gent
Parking:          On site or near the marina at het Snepkaai

About oXya

oXya is a leader in SAP run management services (SAP BC) and hosting solutions. We help global enterprises and midsize organizations increase the efficiency and flexibility of their mission-critical SAP infrastructure and support operations.
Today, oXya provides technical services and hosting solutions for nearly 200,000 SAP users worldwide, across all industries including; manufacturing, retail, chemicals, administration, energy, transportation and high-tech.    www.oxya.com

About Elision

With its solidly-grounded commerce skills and technical knowledge, Elision is a trusted advisor for building high-end commerce trade channels. We deliver solutions that guarantee a consistent interaction over all channels and touchpoints. We create value by means of a comprehensive package of services, from digital strategy consulting and service design to development and manage services.
This makes Elision the partner for companies accompanying them in their digital transformation. Elision is an innovative player and offers the best possible solution within the SAP Customer Engagement and Commerce landscape: hybris commerce, hybris marketing and C4C.    www.elision.eu

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